bgc99 Terms & Conditions

1General Provisions & Nature of Agreement

bgc99 is an online betting and casino entertainment platform for Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between bgc99 and each member who uses its website.

By registering with bgc99 or using the platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, please do not use the platform.

These Terms, together with bgc99's privacy policy and responsible gaming policy, form a complete legal framework. Those documents are also considered part of these Terms.

2Eligibility Requirements & Account Registration

2.1 Age Requirement

To open an account and use bgc99, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. bgc99 may request identity verification at any time to confirm your age.

2.2 One Person, One Account

Each person may open only one account. If a single person is found to hold multiple accounts, all accounts will be closed and the associated balances may be forfeited.

2.3 Providing Accurate Information

You must provide accurate and complete personal information at the time of registration. Providing false information gives bgc99 the right to close the account. If your information changes, notify the support team promptly.

2.4 Account Security

It is your responsibility to keep your login credentials (username and password) strictly confidential. You are responsible for all activity on your account. If your account is compromised, contact support immediately.

3Bonuses & Promotional Offers

3.1 Welcome Bonus

bgc99 offers new members a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. Maximum deposit example: a deposit of ৳14,000 earns a ৳10,000 bonus, giving a total of ৳24,000.

3.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times, applied to the bonus amount only (not the deposited amount). Example: if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before the bonus funds can be withdrawn.

3.3 General Bonus Terms

• Each bonus offer must be used within a specified time limit.
• bgc99 reserves the right to modify or cancel bonus terms.
• Each promotion applies once per account.
• Bonus funds cannot be converted to cash, but winnings earned after meeting the bonus conditions may be withdrawn.
• bgc99 reserves the right to remove any bonus from an account at its discretion.

4Deposits, Withdrawals & Payment Policy

4.1 Accepted Payment Methods

bgc99 supports only the following payment methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank).

4.2 Minimum Limits

• Minimum deposit: ৳500 for all methods.
• Minimum withdrawal: ৳500 for all methods.

4.3 Withdrawal Processing Time

bgc99 generally processes withdrawal requests within 1 hour. This may take longer in cases requiring identity verification or security review.

4.4 Identity Verification

bgc99 may request the necessary documents for identity verification before processing any withdrawal. This process is in place to prevent money laundering and to ensure account security.

4.5 Transaction Cancellation

A deposit cannot be reversed once it has been completed. A withdrawal request may be cancelled before processing has begun. Unusual transactions may be held for review.

5Betting & Gaming Rules

5.1 Betting Rules

Each game and sports betting market on bgc99 has its own rules. It is your responsibility to read the relevant game rules before placing a bet.

5.2 Fair Play Policy

bgc99 is committed to ensuring a fair and transparent gaming environment. The outcome of each game is determined through a neutral and independent process. If a member suspects manipulation in any game, they may report it to support.

5.3 Technical Issues

If a game is not completed correctly due to a server crash, disconnection, or any other technical issue, bgc99 reserves the right to void the relevant bet and return the staked amount.

5.4 Incorrect Odds or Information

bgc99 reserves the right to void bets placed on the basis of clearly incorrect odds or information. If incorrect odds are identified, they will be corrected as soon as possible and the relevant member will be notified.

6Prohibited Activities

The following activities are strictly prohibited on bgc99, and violating these rules will result in account closure and balance forfeiture:

• Creating multiple accounts or abusing bonus offers.
• Registering with a fake identity or false information.
• Transferring, selling, or renting an account to a third party.
• Using any form of manipulation, bots, or automated software.
• Using account balances for money laundering or illegal transactions.
• Engaging in fraudulent activity against other members.
• Attempting to access or damage bgc99's systems.

7Account Suspension & Closure

7.1 bgc99's Rights

bgc99 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• If a breach of these Terms is suspected.
• If identity verification fails.
• If unusual or suspicious transactions are observed.
• If a security threat is identified.

7.2 Member's Rights

You may close your account at any time. Withdraw any remaining balance before closing your account. Contact support for self-exclusion or a temporary break.

8Privacy & Data Security

bgc99 is committed to protecting your personal information. We use SSL encryption to keep all transactions and data secure.

For full details on how your information is collected, used, and protected, please read our Privacy Policy.

• Your personal information is not sold to third parties.
• Data is used only for providing services and fulfilling legal obligations.
• bgc99 maintains the highest security standards at all times.

9Limitation of Liability

bgc99 is not responsible for:

• Financial losses resulting from your own decisions.
• Failed bets caused by internet connection issues.
• Security breaches on your device or network.
• Delays or failures by third-party payment gateways.

bgc99 always strives to maintain a safe and reliable environment. However, bgc99's liability is limited in the event of service disruption caused by technical issues, cyberattacks, or any other circumstances.

10Responsible Gaming Policy

bgc99 places the highest importance on responsible gaming. Our platform is for entertainment, not a solution to financial problems.

• Only those aged 21 or above may use bgc99.
• Do not bet beyond your means.
• Do not treat betting as a source of income.
• Use the self-exclusion or break facility if needed.

For all responsible gaming guidelines and tools, visit our Responsible Gaming page.

11Changes to Terms & Notice

bgc99 reserves the right to change, amend, or update these Terms at any time. Members will be informed of changes through the following:

• By publishing the updated Terms on the website.
• By sending a notification to the registered email address or account.

Continuing to use the platform after a change has been made will be considered acceptance of the revised Terms. Please check this page regularly to stay informed of the latest Terms.

12Contact & Dispute Resolution

12.1 Contact Methods

For any questions, complaints, or comments about these Terms, please contact the bgc99 support team:

• Via 24/7 live chat.
• By email: [email protected]

12.2 Complaints Process

If a complaint or dispute arises, please contact the support team first. We review all complaints impartially and do our best to resolve them as quickly as possible.

12.3 Applicable Law

The laws governing bgc99's operations shall apply to the interpretation and enforcement of these terms and conditions. Any legal disputes will be resolved in the appropriate forum.